Privacy Policy

1. Information We Collect

When you use the Fainda app or website, we may collect the following types of information:

• Account Information: Your name, email address, phone number, and state of residence when you create an account or join the waitlist.
• Profile Data: Business details, photos, and descriptions you provide when listing a business on Fainda.
• Usage Data: Search queries, pages visited, features used, and interaction patterns within the app.
• Device Information: Device type, operating system, unique device identifiers, and browser type when accessing the website.
• Location Data: Approximate location based on your device settings, used to show nearby businesses and services.
• Reviews and Ratings: Content you submit when reviewing a business or service on Fainda.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Fainda platform.
• Personalise your experience and deliver relevant search results.
• Process your waitlist registration and communicate launch updates.
• Verify business listings and maintain the accuracy of our directory.
• Respond to your enquiries and provide customer support.
• Improve our services, features, and user experience.
• Detect and prevent fraud, abuse, or unauthorised access.
• Comply with legal obligations under Nigerian law.

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorise us to share your data with third parties.
• Public listings: Business information you choose to list publicly (name, address, phone number, hours) will be visible to all Fainda users.
• Service providers: We may share data with trusted third-party providers who assist in operating the platform, such as hosting, analytics, and communication services.
• Legal requirements: When required by law, regulation, or valid legal process under Nigerian jurisdiction.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice provided to affected users.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under applicable Nigerian data protection regulations, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing of your data.
• Withdraw consent for data processing at any time.
• Lodge a complaint with the relevant Nigerian data protection authority.

6. Cookies

Fainda uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. For full details on the cookies we use and how to manage them, please refer to our Cookie Policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app, by email, or by posting a prominent notice on our website. The effective date at the top of this page indicates when the policy was last revised.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Zigma Wave Limited
Enugu, Nigeria
Email: privacy@fainda.com.ng